Politique d’expédition

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

1. Processing Time

All jewelry items are handmade or made-to-order. Orders will be processed within 3–7 business days (excluding weekends and public holidays). Custom engraved pieces may take an extra 2–4 business days for production. We will send you an email notification once your parcel has been shipped.

2. Shipping Methods & Delivery Time

We offer international shipping to most countries.

  • Standard Shipping: 10–25 business days after dispatch
  • Express Shipping: 5–10 business days after dispatch Delivery times are estimated and not guaranteed. Delays may occur due to customs clearance, local postal service, peak seasons or unexpected events.

3. Shipping Fees

Shipping cost will be calculated and displayed at checkout based on your destination country and order weight. Free shipping may be available for orders over a certain amount, as shown on our site.

4. Customs, Duties & Taxes

Buyers are responsible for any import duties, customs fees, VAT or local taxes charged by your country. We do not have control over these charges and cannot predict their amount. Please check your local customs policy before ordering. We will declare the true value of the package as required by customs regulations.

5. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for lost or undeliverable packages caused by incorrect or incomplete addresses provided by the customer. Address changes are not allowed after the parcel has been dispatched.

6. Lost, Stolen or Damaged Packages

  • If tracking shows delivered but you have not received your package: please check with neighbors or local post office first, then contact us within 7 days of delivery confirmation.
  • If the jewelry arrives broken or damaged: please take clear photos of the item and packaging and contact us within 48 hours after receipt. We will evaluate and arrange a solution.
  • We are not liable for stolen packages marked as delivered by the carrier.

7. Return & Shipping Cost Note

Return shipping fees are borne by the buyer unless the defect is caused by our production error.

8. Holiday Notice

Processing and shipping may be slightly delayed during major holidays. We will update notices on our website in advance.